CUSTOMER SERVICE APPRENTICESHIP HEAD OFFICE

A fantastic opportunity has arisen for a Customer Service Apprenticeship to join a fast growing company The Gypsy Shrine Limited based in Manchester.

This is a full-time role, working as part of the team and providing an excellent response to customers, shipping orders and handling queries at first point of contact. You will also study for a nationally recognised qualification in Customer Service and gain valuable working experience. The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, this will include all social media interaction with customers as well as email queries.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Key Duties

Learning to apply a range of skills in order to provide an excellent service to customers including answering incoming calls, responding to emails, shipping duties and assisting with some basic administrative tasks.

Learning to work effectively as part of a team as well as on own initiative, developing excellent communication skills.

Learning to deal with all queries in an effective and efficient way.

Learning how to accurately maintain records, both manual and computerised.

Meeting agreed targets.

Effectively using IT as appropriate.

Maintaining excellent levels of attendance with tutor sessions and successfully achieving an NVQ in Customer Service.

What you will need

Great communication and interpersonal skills.

Commitment to delivering focused customer services.

The ability to take ownership of tasks and work accurately and flexibly within a busy team.

An enthusiastic and positive approach.

The ability to deal with a range of situations and respond to customers’ needs.

Good IT skills.

An interest in fashion and beauty

Confidence to work alone on a variety of tasks

Engage with customers whilst remaining on brand

What Qualifications You Will Achieve

This course is designed with you in mind. We work with you to develop and deliver up to date and relevant skills to enable you to deliver effective customer service both internally and externally throughout your company. You will get:

Customer Service Practitioner Level 2 Standard

Level 2 Customer Service Practitioners Diploma (RQF)

Level 1 Functional Skills Maths*

Level 1 Functional Skills English*

*If required Any person that comes onto our apprenticeship programmes will in addition to the apprenticeship qualification have access to over 500 e-learning courses which you will gain certification for any undertaken. These are optional and not a requirement of the apprenticeship programme and totally free of charge.

Hours: 30 hours per week to start increasing to 37 .5 
Salary: £6 per hour 
Previous experience is preferred, but not essential.

To apply please email: molly@thegypsyshrine.com with your CV and cover letter.

TOPSHOP STORES RETAIL & STORE

Did you know that we are now a permanent concession in everyone’s favourite High Street store?

You can find us in Topshops across the UK, where you will be able to shop our full product range or recieve a signature Gypsy Shrine makeover!

You can find us in the following Topshops, come say hey!

Topshop Oxford Circus
Topshop White City
Topshop Stratford (Westfield)
Topshop Brighton
Topshop Arndale (Manchester)
Topshop Trafford Centre (Manchester)

Unfortunately we don't have any positions available at this time, but if you want to show your interest please email Charlotte@thegypsyshrine.com with your CV and a short cover letter describing why you’d be a perfect fit!

FREELANCE ARTIST FREELANCE ARTIST

We are always on the hunt for new and amazing talent!

Being a freelance artist at The Gypsy Shrine can mean endless amounts of fun! From trips to Las Vegas to heading to the best UK festivals! We are always looking for events staff all over the UK, USA and Europe!

To Apply: Please email 5x Gypsy Shrine Inspired Images to Charlotte@TheGypsyShrine.com

Type of person:
* FUN
* CREATIVE
* INDEPENDANT WORKER
* HARD WORKING

VIDEO/PHOTOGRAPHY INTERN INTERNSHIPS

We are looking for some AMAZING interns to join us in our Manchester based HQ! Internships are unpaid 1-2 days per week and 3 - 6 months long (more days may be required on demand). These are super exciting roles as most of our staff started as interns!!!

  • must be strong at video editing

  • photograph editing

  • researching for photoshoots

  • viral idea researching, looking at what has performed well before

  • adding to all of our Pinterest boards

  • analysis of competitors

  • researching into our 4 consumer categories

  • presenting to the social exec weekly with new ideas

  • general office support

  • supporting the social and creative executive within any other duties necessary

To Apply: Please email your CV and examples of your work to emily@thegypsyshrine.com

 

MERCHANDISING INTERN INTERNSHIPS

We are looking for some AMAZING interns to join us in our Manchester based HQ! Internships are unpaid 1-2 days per week and 3 - 6 months long (more days may be required on demand). These are super exciting roles as most of our staff started as interns!!!

  • Presenting new ideas for products/brands to stock on to the wholesale assistant weekly 

  • Monitoring stock sales and availability of stock in the warehouse

  • Updating weekly and daily sales reports 

  • Optimising the sales and profitability of all products 

  • Liaising with suppliers and distributors 

  • Undertaking weekly competitor shops online 

  • Admin for wholesale orders - packing lists, box end labels

  • Packing and sending wholesale orders to brands such as; PLT, ASOS + Beauty Bay

  • Monitoring slow sellers and making action plans on how to increase sales across all channels 

Must be studying or have a degree in relevant field (buying and merchandising). Must be able to confidently use Excel + be numerical and commercially aware 

To Apply: Please email your CV to Charlotte@thegypsyshrine.com

FASHION & BEAUTY PROJECT MANAGER INTERN INTERNSHIPS

We are looking for some AMAZING interns to join us in our Manchester based HQ! Internships are unpaid 1-2 days per week and 3 - 6 months long (more days may be required on demand). These are super exciting roles as most of our staff started as interns!!!

  • Researching website design and customer service

  •  Helping to implement strategies to improve day to day working

  • Source quotes and find solutions from suppliers and contractors

  • Assist with building relationships with other companies

  • Sales research

  • Assist set up of critical path

  • Research best shipping and logistics solutions

  • Warehouse management

  • General office admin

To Apply: Please email your CV to molly@thegypsyshrine.com

HOW TO BOSS AN INTERVIEW - TIPS FROM JENNA

- Believe in yourself when you apply for the role, your cover letter will radiate this!

- Think outside the box when you apply and try and send something through that nobody will have seen before - we love to stand out from the crowd

- Think BIG - who knows where we could go

- Do your research, nothing impresses a business owner more than when you have a special nugget of information on what they worked so hard for

- Don’t give up! Keep reaching for your dreams, no matter how many times you are knocked down.

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